Telephone Etiquette Training
About this training:
Telephonic interaction is one of the most widely used communication channels of most organisations. This 1 day workshop aims to equip delegates with a basic knowledge and solid skill practice for improved telephonic communication.
Training Dates:
Please contact us for this information.
Certification: Tremendis Telephone Etiquette Certification
Workshop Fee: R 2 295.00
Location: Gauteng / National (Groups)
Duration: 1 Day
Time: 09:00 - 16:00
Conferencing: Included
Target Group: All employees wishing to increase their ability to confidently deal with internal and external customers telephonically
Pre-Assessment: Online Pre-Assessment Included
Minimum Experience: None
Minimum Education: Matric / Grade 12 or equivalent
Competencies: Building Trust
Customer Focus
Communication
Follow Up
Initiating Action
Quality Orientation
Next Step: Business Etiquette Training
Customer Service Skills Training
Recruitment Skills Training
Selling Skills Training
Pre Step: Communication Skills Training
Employee Essentials Training
Office Skills Training